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  Return Order

You may use this form to request a Return Merchandise Authorization (RMA) Number to be e-mailed to you.  We will process your request send you an e-mail confirmation between business hours, 8am-4pm Pacific Time, Monday - Friday.  If you need to exchange your order, please request a return and place a new order through our website. Please read our Return Policy before requesting your return.

Contact Information
Order Number:

First Name:

Last Name:

E-mail Address:


Product(s) you wish to return:

Reason for return:

Your return must meet the following conditions!
By submitting this form, you are stating that you understand and agree to the following: 
A 15% restocking fee may be applied at the discretion of Creation Engine.
 Physical products must be in a resellable condition - undamaged and unmarked, including all documentation and packaging. Software must be sealed and unopened in unmarked and resaleable condition.
 We must receive your return within 10 days after you are issued an RMA Number.
 Products should be shipped in original boxes or a sturdy shipping box.
 You must pay shipping costs of the return and Creation Engine is not responsible for lost items - please insure your packages.
 Creation Engine retains discretion to deny any returned product damaged by purchaser.
Creation Engine will not accept returns for download items.
 Creation Engine will not accept returns after 30 days from Purchaser's receipt of product(s).

Additional Comments

Do NOT send your return to us until you receive an e-mail confirmation with your RMA Number - please write it on the outside of your package when you ship it to us.

* Note: By clicking "Submit", you agree to the statements regarding your return. You will receive email confirmation after your request has been received.



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