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:: Policies
1. To order from Creation Engine and receive our special educational prices, you must be a current student, faculty member or staff member of an accredited and degree-granting U.S. academic institution (grade school, high school, college or university). Home-schooled students also qualify for discounts. Parents may also place orders for students. We also accept school purchase orders.
2. Proof of Academic Status
Your order will not be shipped until a valid academic ID is received. However, you can place your order anytime, and we will place your order on hold until we receive your valid academic ID.
3. Acceptable Forms of Academic ID
One of the following: A copy of dated student ID card, dated faculty ID card, dated current class schedule, letter from school on school letterhead, recent faculty/staff pay stub, link to faculty/staff webpage on official school website, or school purchase order.
Home School Programs: Defined as a home-schooling program which provides K-12 education to a student or students and which is able to provide written proof that it either (i) belongs to a nationally-recognized home-schooling organization, or (ii) is expressly recognized by a local school district as an acceptable alternative to an accredited or state-recognized/approved educational institution.
4. Methods to submit your Academic Proof
• Fax a photocopy of academic proof to 650.934.3234
•Email a scanned image of academic proof to academicproof@creationengine.com in JPG or PDF format. Note: Emailing only your ID number is insufficient.
•Email link to faculty/staff webpage on official school website.
5. Additional Manufacturer-Specific Exceptions
Please note that software manufacturers may set their own qualifications for purchasing their educational software.
•Adobe Educational Requirements
•Microsoft Educational Requirements
•Quark Educational Requirements
•Symantec Educational Requirements (PDF)
| Entity, Organization, etc. |
Restrictions* | | | |  | | Government | May purchase Hash, Eovia, Inspiration, Pinnacle and Serif products. | | | Military Schools | Must be an accredited institution that is degree granting with a minimum of two years of full time instruction in order to qualify. The following are qualified to purchase products: Air Force Academy (CO), West Point (NY), Naval Academy (MD), Air Force Institute (OH), The Citadel (SC), Virginia Military Institute (VA) | | | Training Centers | Do NOT qualify. This includes the following: Ziff Davis University, Learning Tree University (may only purchase 3ds max), Learning Tree International, New Horizons Computer Learning Center, Computer Career Institute, Maric College, Keiser Career Institute, The Spot! | | | Churches | | | | Museums | | |
| Libraries | | |
| Hospitals | May purchase Adobe if they are wholly-owned and operated by a school. All Hospitals can purchase Hash and Corel products. |
| | Research Laboratories | Laboratories must be recognized by the Department of Education. Institutions recognized by government branches such as the Department of Defense or Energy are not eligible. The following do NOT qualify: Sandia National Laboratory, Lawrence Livermore National Laboratory, Lawrence Berkeley National Laboratory | | | APO Schools | May purchase Adobe software, however, we will need to ship to a physical US address. | | | Indian Tribes | May qualify for Adobe products if being used in an Education department. | |
*Subject to change. Please email
if you have questions regarding your eligibility.
What is the difference between the products offered on this website and the commercial versions of these products?
The products sold on this website are functionally identical to the commercial versions. The vendors Creation Engine represents provide special pricing for educational and nonprofit customers. As a qualified educational or nonprofit customer, you are eligible to purchase software at a discount price. Nonprofits are eligible for discounts from the following manufacturers..
Is the software purchased on this site a legal, licensed copy?
Yes. We are an authorized educational/nonprofit retailer for the products on our website. Once you register your software, you will be in full compliance with software copyright regulations.
Who is qualified to buy software from Creation Engine?
You need to be a registered student to receive educational pricing. After you graduate or are no longer registered as an active student, you will not qualify for educational pricing. Qualified institutions, nonprofits, and faculty/staff members are also eligible to purchase software.
How do I receive my free upgrade?
If you purchased a product from Creation Engine that qualified for a free upgrade, contact the appropriate manufacturer directly. For Adobe products call 800.492.3623 to receive your free upgrade. If required, you may request a copy of your invoice.
1. All prices are subject to change without notice.
2. Please confirm prices at the time of ordering.
3. No product(s) will be shipped until personal checks are cleared with sufficient funds.
Orders placed by 1:30 p.m. Pacific Time (11:00 a.m. Pacific Time for US Priority Mail) are processed the same day - we must receive or have on file current academic proof before the order is processed. Product availability is noted during checkout.
1. U.S. shipping rates are as follows:
| | Ground Shipping
(1-5 business days) | within the 48 states |
shipped via UPS |
$10 per order | | | Two Day Shipping
(2 business days) | within the 48 states |
shipped via UPS |
$18 per order | | | Next Day Shipping
(1 business day) | within
the 48 states |
shipped via UPS |
$30 per order | | | Next Day Shipping Saturday
(Saturday delivery)
| within the 48 states |
shipped via UPS |
$42 per order | | International
please view policies
| outside the 50 states |
shipped via US MAIL or UPS |
rates vary | | US Priority Mail
| within all 50 states | shipped via US Priority Mail | $15 per order | |
2. Creation Engine ships all international orders via the International Priority Mail. International shipping rates vary.
3. Orders delivered within California are assessed sales tax (9.25% for deliveries within Santa Clara County, 8.25% for deliveries outside of Santa Clara County). Orders delivered outside California are not assessed any sales tax.
4. Next Day Shipping takes one business day for delivery.
5. For shipments to P.O. Box addresses, we only offer delivery via Priority Mail.
1. You will be notified if your order includes backordered items. Out-of-stock items will be shipped as soon as they are available. If you would like to check the status of your order, an email confirmation will be sent to you.
2. No additional shipping charges will be incurred on backordered items. Exceptions include shipments to Alaska, Hawaii, and International Orders.
3. Backorders on overnight shipments will be shipped to arrive within two business days.
1. Some products qualify for return/exchange within 30 days of receipt. To return or exchange qualifying products, you must call within 30 days of receiving the product for a Return Merchandise Authorization (RMA) Number. Use our online forms to return your order or exchange your order, and an RMA Number will be emailed to you.
2. A restocking fee of 15% will be charged on all returned products. Repack the product in a secure shipping box, and ship the product back to us via DHL, UPS, FedEx, or US Mail. For your protection, we strongly recommend that you insure the package in case the shipment is damaged or lost in transit. We cannot process returns for items lost or damaged in transit. Creation Engine must receive the returned product within 15 days of the issuance of the RMA number.
3. Return authorization is subject to the following conditions:
•Products must be in a resellable condition - undamaged and unmarked, including all documentation and packaging. Software must be sealed and unopened in unmarked and resellable condition.
•The product cannot be registered with the manufacturer.
•Creation
Engine will not accept returns for Avid, Credo Interactive, Maxon, Newtek, Propellerhead,
Quark,
and SolidWorks products.
•ESD (electronic software download) versions of software are not returnable under any circumstance.
•Creation Engine will not accept any return of products that the manufacturer of the products will not accept.
•Creation Engine retains discretion to deny any damaged returned product.
•Customer pays return shipping fees.
•If the product is returned in acceptable condition, Creation Engine will refund the purchase price of the returned product, less a 15% restocking fee. Creation Engine cannot refund shipping and handling charges unless the return is a result of our error.
•If there are any errors with your order, contact us within 30 days of receiving your order. We cannot accept returns on misshipments after 30 days.
•Clearance items are non-returnable.
International Customers may purchase some products offered by Creation Engine at academic prices.
View International Ordering Policies
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